Read the first part of how to use bulk SMS for hotel management.
Provided you select the perfect strategic environment as the location, and have a beautiful structure and system, hotel business can be a very valuable one.
Here are ways to use bulk SMS for hotel management to stay ahead of competition and tap into the rich potential.
CHECKOUT/FEEDBACK MESSAGE:
Moreover, hotel managers can use bulk SMS to get honest appraisals from their customers. This can help hotel managers manage customer feedback. Once the guest checks out, an SMS asking of feedback concerning the guest experience can suffice. It can even include short calls to actions that you can be certain they will take.
For Instance,
“Dear Mr. Akande,
Thank you for your patronage. Let us serve you better. Please rate our services on a scale of 1-10.
Warmest regards,
Water Gardens Hotel
If your customers are not satisfied with your service, they will say it. You can as well put a call across to unsatisfied customers and find out what dissatisfies them and fix them. It helps your business grow and help you have many people coming back.
Read the first part of how to use bulk SMS for hotel management.
BOOKING CONFIRMATION ALERTS:
In addition, your customers can place a booking request via your website. You can also send your customers their confirmation details via SMS as soon as they book a space in your hotel. This puts them at ease that their booking is confirmed and they can get their rooms at that time when they do turn up. This makes for a good communication process between you and them and it’s something that stands you in good stead in your chosen business. Hence, making your hotel management duties effective.
BILLS PAYMENT:
Finally, some top businesses use SMS PAYMENT GATEWAYS that enables clients to pay their bills at just a click. However, if you can afford this integration, it can equally help you in better managing debts and making bills payment easier for your customers, which will only make your relationship wax stronger.
Read our last post on 10 benefits of reselling bulk SMS In Nigeria.