BetaTalk Telephony Solution
Expand your business presence by acquiring international numbers
without moving to a foreign location.
Never Miss A Call (Call Forwarding)
Our call forwarding function ensures that no business opportunity or call
is missed. All incoming calls after business hours can be properly routed
to the right channel.
Call Management & Distribution
Excellent Call management and distribution system. This system automatically
routes callers to whatever agent is available, this reduces dropped/abandoned calls.
Transfer calls to another department or agent.
We provide a platform for excellent quality call and video conferencing with
multiple users on multiple devices.
Reports and Analysis
Instantly access data analytics to make faster informed business decisions and
predict future business outcomes.
Our customer relationship management tool is the perfect tool to make your customers
feel important and respected.
On Premise / Cloud Based
- Flexible call management, routing, queuing
- Hands free call handling
- Call recording and verification
- Customer data integration and screen pop up
- Self service automation
- Complete logging and MIS reports
Get your business’ customer care up and running in no time with our cloud based telephony solution
Get real time individual and team metrics as well as regular reports. Make informed decisions easily.
Create new numbers, personnel, teams, and workflows on the run as the need arises. No limits.
Easily integrate with the business tools each department relies on to get the job done and pave the way for more satisfying customer journeys.
Save communication costs while gaining revenue with our affordable pricing plans. Tailor your Interactive Voice Response to fit caller needs and business goals. Enhance your caller’s experience with custom music or a personalized message while they wait for the next available agent. Automatically send calls to teammates organized in a pre-set order. See the performance of your entire squad in one place with an intuitive dashboard and custom filters. Stay in the know with metrics like average call time, missed call rate, wait times, and response time.