Use Bulk SMS for Hotel Management 2
Read the first part of how to use bulk SMS for hotel management.
One of the numerous richly rewarding large scale businesses in Nigeria is hotel and hospitality management. Provided you select the perfect strategic environment as the location, and have a beautiful structure and system, hotel business can be a very valuable one.
Here are ways hotel owners can use bulk SMS to stay ahead of competition and tap into the rich potential of hotel management.
Hotel managers can use bulk SMS to get honest appraisals from their customers. Bulk SMS can help hotel managers manage customer feedbacks. Once the guest checks out, an SMS asking of feedback concerning the guest experience can suffice. It can even include short calls to actions that you can be certain they will take.
“Dear Mr. Akande,
Thank you for your patronage. Let us serve you better. Please rate our services on a scale of 1-10.
Water Gardens Hotel
If your customers are not satisfied with your service, they will say it. You can put a call across to unsatisfied customers and find out what dissatisfies them and fix them. It helps your business grow and help you have many people coming back.
BOOKING CONFIRMATION ALERTS:
Your customers can place a booking request via your website. You can send your customers their confirmation details via SMS as soon as they book a space in your hotel. This puts them at ease that their booking is confirmed and they can get their rooms at that time when they do turn up. This makes for a good communication process between you and them and it’s something that stands you in good stead in your chosen business.
Some top businesses use SMS PAYMENT GATEWAYS that enables clients to pay their bills at just a click. If you can afford this integration, it can equally help you in better managing debts and making bills payment easier for your customers, which will only make your relationship wax stronger.
Read our last post on 10 benefits of reselling bulk SMS in Nigeria.